I had not even opened the static guard bag (which still has the original tape used to seal it unbroken) when I noticed that there was a distinct rattle which should not be present on any motherboard. When I inspected the contents I discovered that the motherboard was factory damaged. Unfortunately, that's where my satisfaction ends.When I went to open the box, I noticed that the company branded tape used to seal the box had been cut and was resealed with one strip of packing tape.
I was very pleased with the speed of the delivery, it arrived sooner than it initially indicated. I have the order information, all of the emails I sent, their one reply stating I would receive an RMA number, and a screen cap of the live chat that I would be happy to provide BBB if desired. I still have not received any reply from them, so have no way to return this very expensive bundle I purchased. I sent another email to MSI on 2/10/23 asking again for an RMA number, and noting that the following day would be 30 days since I ordered. She also live chatted with an MSI staff member on 2/8/23, who informed her that the only way to get an RMA number was via the email address I had already emailed. On 2/8/23, my wife called MSIs customer service phone number that was listed on the websites order history page multiple times and no one ever picked up, so she left two voice messages. I emailed them again on 2/6/23, because I still hadnt received an RMA number. I received a reply email from MSI on 1/27/23, stating that I would receive an RMA number within 7 days. I did not use or install the items, but decided I did not want the bundle on 1/26/23 and emailed MSI via the method they list on their website for making a return.
It said items could be returned within 30 days. I bought a computer hardware bundle from MSIs website on 1/11/23 for $2700.
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